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Support and Maintenance

We offer organizations a variety of maintenance and support models, using a combination of onsite and offshore services. Our team of functional and technical consultants can blend seamlessly into your business process to provide quality software maintenance services with a capability to provide maintenance from our offshore development center.

  • Support

    • Onsite Support : As on required our support Engineers are present in various locations and are accessible for onsite support
    • Telephonic Call Center : You can contact our call center 24 X 7 and can avail this service. Issues will be resolved on phone itself on immediate basis
    • Online Call Center : Your live screens can be taken in highly secured environment and your problems will be solved
    • Online Request and Token Generation : We have a facility to submit your request online and you will get token number for your every request and you can track the status of your request on track status report.
  • Help

    • Textual : We provides easy to understand and very comprehensive textual help for our softwares so that you can refer it for your day to day requirements
    • Video Help : To make software easy to handle and support free, video help is provided which will guide you with practical examples on actual software
  • Training

    Staff Training can be conducted onsite as well as online training facility and aids are provided.