Support and Maintenance
We offer organizations a variety of maintenance and support models, using a combination of onsite and offshore services. Our team of functional and technical consultants can blend seamlessly into your business process to provide quality software maintenance services with a capability to provide maintenance from our offshore development center.
- Onsite Support : As on required our support Engineers are present in various locations and are accessible for onsite support
- Telephonic Call Center : You can contact our call center 24 X 7 and can avail this service. Issues will be resolved on phone itself on immediate basis
- Online Call Center : Your live screens can be taken in highly secured environment and your problems will be solved
- Online Request and Token Generation : We have a facility to submit your request online and you will get token number for your every request and you can track the status of your request on track status report.
- Textual : We provides easy to understand and very comprehensive textual help for our softwares so that you can refer it for your day to day requirements
- Video Help : To make software easy to handle and support free, video help is provided which will guide you with practical examples on actual software
Staff Training can be conducted onsite as well as online training facility and aids are provided.